Hanyu Chen, Jihao Hu & Zhibin Lin (2025). Mindset matters: Mitigating negative spillover effects in service failures. Tourism Management, online first, 105118.
Hanyu Chen, Lili Wang, Xuan Zhang, Wei Wei, & Jiaying Lyu (2024). Does Linguistic Diversity Make Destination More Sophisticated? Exploring the Effects on Destination Personality. Journal of Destination Marketing & Management, 31, 100828.
Xuan Zhang, Hanyu Chen, & Jianuo Ma (2024). Product Type and Anticipated Regret: The Key to Unlocking Consumer Upgrade Intention. Journal of Consumer Behavior, 1-12.
Jianhao Hu, Xuan Zhang, Hanyu Chen, & Wanyue Li (2024). When It Rains, It Pours? The Impact of Weather on Customer Returns in The Brick-and-Mortar Retail Store. Journal of Retailing and Consumer Services, 77, 103664.
Lili Wang, Hanyu Chen, & Xuan Zhang (2023). Make a Good Impression: Recommend Different Products for Self-Presentation. Australian Journal of Management, online.
王丽丽,张璇,陈含郁 (2024). 忆往昔使消费者更宽容:服务失误情境下怀旧对宽容的影响及内在机制研究. 心理学报, 56(4), 515-530.